Describe the role of sales staff working at richer sounds electrical retailer Talking to customer & greeting customers: Have a positive attitude. Keep your conversation cheerful yet professional. Keep focus on customer?not on yourself. Especially if you are meeting your customer for the first time, keep your focus on your customer and their needs. Demonstrate products & complete sales When having knowledge about the would be easy in answering questions for the customer. Product knowledge can mean more sales.
Having a thorough understanding of the products on the shelves can allow a retailer to use different quenches and methods of presenting the product to customers. Keeping the shop clean & making sure the price tags are on the goods The way this is done is by the worker making sure if someone spilt drink on the floor they would have to make sure that the shop floor is clean by getting the clear to clean the part that has got Stock & delivery checks With stock control and delivery checks, they have to make sure that the are in stock before.
He the person says if the stock is in or not. It would be hard to deal with an angry customer if the stock he or she wanted wasn’t in stock, and also when the stock as near finished you have to contact the stock manager who is in control to order new stocks for people who need the products. Keeping records Keeping record is very important as a staff working in any retail store its vital to make the business more successful.
The staff has to make sure that keeping records most be the most important thing at the end of the day, this is because if a new stock clothing comes along you have to make sure that you write down what has came in or else if the manager wanted to check the records of what has came in. And nothing unit on the piece of paper the staff would get into trouble. Therefore, it should be allocated due importance. Many business owners invest a lot of time And effort into the running of their business and yet fail to realize the importance of maintaining good documentation.
The business owner is looking for the maximum return from their investment and the maintaining of good records is part of that equation. Keeping records can help you with so many things like assists you in preparing your financial statements quickly and accurately. Provides information to enable the control of cash in the business. Provides management information to base business decisions on. Contributes promptly to assessing the financial situation of the business at any time. Soaves a lot of time and effort.
Increasing business sales Cross selling Cross selling is the way of selling extra products that’s associated with the product the customer has come into buy. Buying other goods that goes well with the product. Cross selling is one of the easiest and most effective methods of marketing. If done effectively, cross selling can mean significant profits for businesses. When you buy the product like TV Witt the person who is selling the product will talk to you about different a thing that goes well with the TV, like in the picture the cinema system. The sells assistant would ask you if you want to the difference with the system.
This is good because it would make the customer wanting to buy the cinema system. Up selling: The meaning of up selling is when a customer comes to one of the workers in Richer Sounds, and they are asked by their sales assistance “Do you want one of TV accessories with that? “, in an attempt to get them to purchase more equipment This s an example of up selling because the person is been asked to buy more equipment for the TV. This is the same thing with richer sounds; you enter the shop planning on buying a TV that cost IEEE but leave with a TV that cost IEEE.
Because the customer is been drawn by the pitch of the sells person who sold the the product to the customer. So the customer has been BLOWN AWAY! Helping the business to remain competitive The way to help the business remain competitive is by the employee understanding the product that he is selling. Any information he isn’t sure about he can get on the icier sounds website it gives you specifications this tells the customer what the product can do and cannot do. But as an employee you should know all this meaning to the product. It shows you the ticks and the crosses to know what the customer can get with the T.
V shown on top What type of information can staff give to customers? Developing customer care With customer care disabled people making sure that you have disabled people parking so that it is easier for them to get of the car park. Also make sure you have a ramp to make sure POP who are on the wheelchair to get into the store because it could be hard for them to get into the store, also make them feel really welcomed Staff you should always inform the customers when the next delivery would be delivered to the store if you didn’t have them the same day.
Allowing the customer to tell you what’s wrong or why a product or service didn’t deliver as promised. Avoid interrupting or talking over a customer, this is not good because the customer will feel that you’re not listening and don’t care. Ask questions to be sure you understand the problem, but let the customer relate it to you in his or her own words. Also if the al staffs should have interpersonal skills like: Trying to be remaining positive, happy and cheerful. Because anybody would like a staff to be upset or not happy.
Teamwork is also a very important interpersonal skill to have in your workplace. Teamwork meaner you can collaborate with other people and share ideas with them to come to a common goal. You also have to show that you are respect full to all ages that come’s into the shop. Be confident to go into the shop and talk to them. Use positive language Never tell a customer you don’t know an answer or can’t do something when asked. These responses are negative and will cause the customer to lose faith in your ability to help.
Maintain professionalism Maintaining professionalism is based on many factors for an example the way you dress, the way you carry yourself when your working, your attitude towards customers on the shop tailor. Other ways to maintain a g professionalism are being on time to work workers would have to make sure that, that’s their main priority when they are working. Because if you show up late for work or a meeting that would give everybody else a real bad impression that you don’t bother about the work.
Last always stay positive when working it brings everyone down if your negativity and the boss wouldn’t be happy with you always doing it so employees should always smile when they are working. Gathering feedback Questionnaires – with questionnaires if there is something the customer is not happy with, under the recipes there is a little section where you get to fill out how the customer service was. And if you wasn’t happy with the service given the questionnaire gets given to the head boss and then he gets to sort out what’s going on, if he what’s to sack someone from the Job he can do it.
So that’s why the employee behaves and don’t mess about Happy calls – with happy calls the employee calls the customer after 3 to 4 days to when they have brought the product and they are starting to use it, the employee asks the customer questions like if they are happy with the service they was given when they come into the shop. And if the product is running smoothly and nothing happened to it. Internet forum – with internet forums you get to find out what other people think of the experience at Richer Sounds, this would give you the idea of how the workers act in the store, if you want to buy anything from the store.
